United States District Court
Southern District Of New York
Laura Taylor Swain Tammi Hellwig
Chief Judge Clerk of Court
COURT NOTICE TO THE BAR CONTACT:
September 5, 2025 PACER (800) 676-6856
Update to PACER Multifactor Authentication Requirement
To enhance system security, the Public Access to Court Electronic Records (PACER)
system is transitioning to a multifactor authentication process for account access.
Please be advised the PACER Service Center (PSC) is currently experiencing long call
wait times due to the enforcement of several security features that will enhance the security of
PACER accounts, including updated password standards and multifactor authentication (MFA).
To help mitigate the wait times, enforcement of the updated password standards has been
temporarily delayed. In addition, we ask that only users who receive a prompt to enroll in MFA
when they log in should do so. If you do not receive an MFA enrollment prompt, no action is
necessary at this time.
Please do not contact the PSC with questions about MFA until you are required to enroll.
This ensures support is available for those who need it. Some common questions received are
answered on the list of MFA Tips and Resources which should be reviewed before calling the
PSC.
Additionally, the PSC would like to get your feedback regarding the MFA options using
this short survey. Thank you for your patience as PACER works to reduce call wait times and
strengthen account security.
Questions should be directed to the PACER Service Center at
[email protected] or
(800) 676-6856. The PACER Service Center hours of operation are Monday through Friday 9
a.m. to 7 p.m. EST.
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